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WHAT
IS SERVICOM
SERVICOM
is an acronym for “Service Compact with all Nigerians”.
The compact’s core provision says that Government has entered
into a service compact with all Nigerians to dedicate itself to
providing the basic services to which citizens are entitled, timely,
fairly, honestly, effectively and transparently.
The essence of SERVICOM is that “the citizens have the right
to be served right.
SERVICOM is :
• Effective and efficient service delivery
• Delivery of service to customers timely, fairly, honestly,
effectively and transparently.
• Driven by Government’s commitment’s to delivery
service.
• Citizen’s expectations of service delivery.
GENESIS
OF SERVICOM
Government in its pursuance of the reform agenda observed that
Nigerians have for too long been feeling short-changed by the
quality of public service rendered. Public offices have for too
long displayed the combined evils of inefficiency and corruption,
which are impediments to effective implementation of Government
policies.
Nigerians
deserve the best. Hence, Government will ensure that they get
what is best.
CREATION
OF SERVICOM IN THE COMMISSION
The Federal Executive council at its meeting in February 23 ,
2005 approved that all Ministries, Parastatals and Agencies must
set up SERVICOM Units in their Organizations.
The Commission has complied with the vital elements of SERVICOM.
However, necessary plans are being put in place for the launching
of SEC SERVICOM UNIT.
SERVICOM
PRINCIPLE
Affirmation of commitment to the service of the Nigerian Nation.
Conviction that Nigeria can only realize its full potential if
citizens receives prompt and efficient services from the state.
Consideration for the needs and rights of all Nigerians to enjoy
social and economic advancement.
Dedication to deliver services to which citizens are entitled,
timely, fairly, effectively and transparently.
SEC
SERVICOM COMPLAINT PROCEDURE
Departmental
Resolution: The first step is to lay your complaint with
the Divisional Head, or the Head of Department in which you were
aggrieved. Be sure to take the name of the officer involve. Some
complaints can be sorted out on the spot, but if this is not possible
your complaint will be acknowledged. All our departments have
the aim to resolve the problem at stage 1.
2. If you are still dissatisfied, complain to the Customer relations/Complaint
Officer in SEC Servicom Unit.
3. If your complaint has not been remedied within the stipulated
time frame, you may wish to take your complaint further to be
looked into at a higher level. If so, please ask to see the SEC
NODAL Officer and make the same requests as you did to the Customer
relations/Complaint officer. Make your complaint. This is best
done formally by completing a complaint form (where applicable).
4.
if the matter continues to be unresolved and you have not been
furnished with the documents and information you requested. If
you wish to pursue the matter further, please contact the Director
Research & Planning, or the Director General's Office. You
can do this by:
• Coming to the SEC Head OFFICE
• Making a Telephone call -- When you call please ask to
speak to the DIRECTOR IN CHARGE OF COMPLAINTS
• Sending an E-mail to SEC
SERVICOM, this email should have —
- The words COMPLAINT as the subject of your email and also be
written at the top of your letter.
- Your full NAME
- Name of the Department or zonal office at which you were aggrieved
- Name of the division where the fault occurred
- Name of the Officer at fault
- Reference number given to you by the NODAL Officer (if applicable)
- Your Contact telephone number or E-mail Address
- A summary of what you think went wrong.
Learn
more at <<www.servenigeria.com>> |
